Shipping and Return Policies

Returns and shipping policy:

As the Buyer and/or Training Program Registrant (hereafter known collectively as “You”), you agree that by purchasing and/or registering for an Hoa Beauty Lashes,  (hereafter referred to as “HBL"), you have read, understood, and agreed to these terms and conditions listed here:

Packing and Handling time:

Packing and handling is the time we need for inventory checking, packing and labeling your order and handle them to the shipping company (USPS, UPS, DHL, Fedex ...).  We promise to have maximum up to 2 business days (which not include holiday and weekends) for packing and handling your order .In general, if you paid for the order after 12:00PM, the earliest time your order may leave our store is next day.

Packing & handling time is not Shipping time:

Packing & handling time should not be confused with Shipping time. While packing & handling time is the time for us to make your order ready and handle it to shipping companies, the Shipping Time is the time shipping companies need to deliver the package to you. Every order needs packing & handling time, and the type of shipping you chose (express, overnight, or normal shipping) should not affect the packing & handling time. However, we prioritize to process orders with fast shipping option first.

Next Day Shipping:

At this moment, we are not offer next day shipping. We will notify you if this option is available in the future.

Weekend delivery

Unless customers choose a express  or special shipping method, all orders are shipped by default shipping method. We do not guarantee the delivery in weekend (Saturday, Sunday)  because it is shipping companies' responsibility.

After your order is shipped, the receipt will be e-mailed to you. It provides you information about the shipment's tracking number that you can use to track your package.

Office hours:

Our office hours are Mon-Fri 9:00AM - 5:00PM Eastern time. During this time, customer can contact us by email ktnova@gmail.com or by phone : 703-217-7285.  Outside of these times, customers can text or email us to above e-mail and phone. We will try best to give feedback as soon as possible.

There are some common policies apply to every type of products regardless what categories they are in. Also, there are specific policies that are different for each different products categories.

Common policies for all product groups:

Tweezers: Because there are high chance of being drop of being damaged caused by misused, all our tweezers are test before shipping. All tweezers are not eligible for refund, return or exchange.

Adhesive: because adhesive degraded once they are opened. All our adhesive are not eligible for return, refund or exchange once they are opened. Be advised that, in some rare cases, adhesives may harden if the bottles were air leak. You must do sound check your adhesive by shaking the bottle and listening for the sound of moving liquid inside the bottle before open it.

Shipping cost: in most cases, the shipping cost from us, to customer are non-refundable.

Delivered Confirmed By Shipper: Important ! we are not responsible for the lost of your order once the order's delivery has been confirmed by the shipping carrier.  We are highly recommend you to buy insurance, or signature confirmation to prevent your order from being stolen.

Cancel order: customers can only be able to cancel their order if the orders have not been shipped. Tracking information is a evident to show that the orders have been shipped. If the orders have been shipped, customers need to ship back the items at their own cost. Customers will received their refund subtract the amount shipping cost we spent to ship their package.

Specific policies for different product groups:

Group 1. Refund, return, exchange policies for lost or damaged products

If there is an issue with your order such as the items came with damages or wrong items were delivered, customer need to contact us as soon as possible. 

During the first seven (07) days of receiving the order. We will ship new items as a replacement for the damaged item. Customer need to ship back the damaged items using shipping label provided by us.

After this 07 days period, customers have another seven (07) days  for returning the damaged items with subject of 15% of restocking fee. In this case, customer is responsible for shipping cost of the items back to us. After these 14 days, we do not accept refund, return, or exchange on the damaged products.

To be eligible for a replacement, the item must be unused, not yet opened, in original packaging, and in the same condition as when you received it. 

Group 2. Return, refund, exchange policies for the on-sale, clearance, promotion, and discounted products

Only regular priced items is eligible for refund, return or exchange. On-sale items, or occasional promoted discounted items, or clearance items are not eligible for refund, exchange or return. All sale are final for these type of items.

If the receiving items are damaged, refer to the policies in group 1.

Group 3. Return, refund, exchange policies for products during testing or trying period.

Products and items that are in the period of testing or trying will be eligible for full refund including the their shipping cost if all of following condition are met : (1) The products must be in a testing / trying period. (2) Customers must return the products during 07 days after receiving them. (3) The products are in unopened, in original packaging as when they were delivered to the customers. 

If a product is eligible for returning even after they are already open, that condition will be stated in the product description. Be advised that each products may have different return refund policies for the testing / trying period. Please refer to the product's description for more detail. 

 

Group 4. Return, refund, exchange policies for normal-selling, regular priced products:

Products are consider normal-selling, regular priced products (from here is referred as regular-priced product) if they do not fall into above categories. Obviously, regular-priced products are not products that are in the period of testing/trying, or promoted, discount, clearance products. Instead, they are sold at regular daily price.

To be eligible to return, refund, exchange, the regular-priced products must be unopened, in original packaging as when customer received them.

Regular-priced products that are eligible for return, refund, exchange during 07 days after delivered are subject of 10% restocking fee. Customers are responsible for the cost of shipping the products back to us. After this 7 days period, orders are not eligible for refund or exchange.

Processing the refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at ktnova@gmail.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an e-mail at ktnova@gmail.com and send your item to: 25391 Radke Terrace, South Riding, Virginia US 20152.

How to return items

To return your product, you should mail your product to: 25392 Radke Terrace, South Riding, Virginia US 20152. At first you need to determine if your products are eligible for return, refund, or exchange by finding what group your products are in. You also determine if you are free or subject to be charge restocking fee.

If your products are eligible for return, refund, exchange, you will be responsible for paying for your own shipping costs for returning your items. Shipping costs the items to you are non-refundable (common policies). If you receive a refund, the cost of return shipping will be deducted from your refund. Besides of the shipping cost, your refund is subject to restocking fee which varies depends on different product group. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a tractable shipping service, or purchasing shipping insurance because for the return package because we have no way to ensure the package will be delivered without damage or lost in travel.

International Shipping:

We do ship international. We have received numbers of order from clients who live in Canada, South America, and Australia. Several things must be considered if you are from these countries.

First, we do not know exactly how long your order will be delivered. It depends on the shipping carrier you chose, and the time needed for clearing the custom of your country.

Second, your order is a subject to be charged import tax. Please note that, we are not responsible for the import tax, and have no idea how much it would be. You should refer to you customs office agencies' documentations and guidelines (using links provided bellow) to find the import tax rates for products that you are interested to buy from us.

Third, we are not responsible for any issues related to the return shipment because of non-paid import tax such as damages, lost during the return to us, or any delay. You may claim refund for your non-paid import tax order, but only after we receive the package. Your refund will be subject for restocking free 15%, and the shipping cost that we have spent on your order to ship it to you.

 

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